Transit Air Cargo’s Freight Management Program
In Transit Air Cargo’s continuing series introducing the On-Site Freight Management Program, this week we have the privilege of meeting Lauren Chapman, the Field Operations Supervisor.
Lauren resides in Las Vegas, NV., the most popular destination for trade shows and conventions. It is convenient to have such a capable Field Operations Supervisor on location with so many shows moving in and out on a daily basis. With her positive outlook and sunny disposition, Lauren instills trusts in clients; they know she will handle any concerns diplomatically and in a timely matter.
Lauren came to Transit Air Cargo eight months ago after working for Freeman Exposition as a freight supervisor, which means Lauren has relationships already established on the show floor. Following her hobby of photography, Lauren also represented Cashman Professional as a Photographic Wedding Consultant for 10 years.
People come to new careers for different reasons. Lauren says, “(the position with TAC) Interested me because of the opportunities available with the trade show industry.” For her, there is also the element of education, which is one of the overarching goals of Transit Air Cargo. “My position is so important because it, fortunately, allows me to educate exhibitors about our company and some of the correct steps they need to take to ensure proper delivery of their freight.” In her eight months with us, Lauren has honed in on her favorite aspect of her position with TAC, which is, “Helping to educate and meeting new people all the time!” It is, after all, about the people!
With trade show experience and a solid knowledge of the trade show industry, I asked Lauren what she would like to see happen in the trade show industry that would improve the show for exhibitors. Lauren said, “I would like to see more substantial communication available for all exhibitors, attendees and representatives. Giving everyone, especially exhibitors, the opportunity to concentrate more on the show and their networking!” Her point is valid. With so many forms and service contractors on the show floor, precious time is used at the service desk and the paperwork minutia, instead of working the floor for leads. Transit Air Cargo’s freight managers alleviate some of the stress with their professionalism. On the other hand, what can exhibitors do to ensure the best shipment possible from their logistics company? Lauren’s advice is simple and useful, “Read everything from all the companies they are using as tools for a successful show, especially their logistics company.” Transit Air Cargo sends out a packet with every shipment booked for the exhibitor’s convenience.
Working in the trade show industry, Lauren has visited many convention centers and while they all can start seeming the same after a awhile, industry professionals have their favorites and ones that are more difficult to navigate. According to Lauren, “The easiest convention center to navigate…is the Las Vegas Convention Center. The most difficult is the Moscone Center in San Francisco.”
There are also shows that stand out to trade show people more than others. Lauren is no different and has her favorites. She says, “My favorite show would have to be CES. I do enjoy seeing all the new products, prototypes and displays for that show. I did however have a great time at Winter NAMM this year. It was so much fun being around all the musicians and artists there!” Both are awesome shows and Transit Air Cargo proudly ships to both.
With so many trade shows and clients, Lauren still makes time for herself and her hobbies. Besides being, “a photographer at heart,” Lauren says she has a “huge fondness for fishing and being with the people I love!” There’s her sunny outlook coming out, again.
An asset to her customers and to Transit Air Cargo, Lauren Chapman puts us all at ease as she handles move ins and outs efficiently, while establishing lasting relationships within the industry.
