Transit Air Cargo’s Freight Management Program
Jeannie Rooker is a staple at the Transit Air Cargo Corporate Office. She has worked for TAC for 14 and a half years! Besides being the International Department Supervisor, Jeannie also balances her role as the International Field Operations Supervisor, showing up at trade shows to make sure all is right with our customer’s cargo. As busy as Jeannie is with her internal and external duties, she always makes time to stop by her colleague’s offices to say hi and regale the team with stories of her grand-children. Transit Air Cargo is pleased to introduce you to Jeannie, as part of our series about our unique On-Site Freight Management Program.
Though she has been with Transit Air Cargo for a long while, Jeannie comes from a background in international shipping, working previously for a household moving company that moved military personal all over the world. She was attracted to the International Field Operations Supervisor position, because, as she says, “There is always something to do at show site, whether it be watching a truck be loaded or looking for a missing piece of freight on the show floor. Really, it is never a dull moment.” Anyone who has seen a move-in or move-out at a trade show knows that dull moments do not happen!
By nature, Jeannie is sociable and her positions allow her to interact with people. “It keeps me in touch with our customers to ensure that their freight is being handled correctly,” Jeannie says about the importance of her position and her favorite aspect of her job is, “talking to the customers while they are at the show.” Most people just need to see the Transit Air Cargo representatives, so they know that their paperwork is filled out correctly and to reassure them that we will take care of their shipment. While most issues are resolvable, Jeannie states that, “(If) the general contractors were nicer to the truck drivers, it would make it easier for everyone.” On the other hand, there are things that exhibitors can do to ensure the best shipment possible, such as, “have the correct information: booth number, on-site contact name and cell number, shipper’s address, pieces, weight and dims (dimensions),” according to Jeannie.
When it comes to which convention center Jeannie finds easy to navigate while working, she says, “Anaheim Convention Center is the easiest.” Conveniently, Transit Air Cargo is only 10 minutes from the ACC (and Disneyland). With the easiest, always comes the most difficult and Jeannie states, “Los Angeles Convention center is the most difficult as the halls are spread apart.” Not to mention navigating L.A. traffic just to get there. Like Kim Peace and Lauren Chapman in our previous posts, Jeannie has her favorite show and says, “My favorite show would have to be the NAMM show, because of all the different music.” That’s great news for Jeannie, since Winter NAMM stages at the Anaheim Convention Center every year!
Jeannie stays busy at the office and running everywhere at trade shows, but she does have a hobby. Her hobby is sewing. Jeannie sews blankets and I am excited for her to bring one to the office to show off. “I also have two beautiful grand-children, a boy and a girl, with whom I spend as much time as I can,” Jeannie proudly tells me.
With her friendly personality and great work ethic, Jeannie has made many connections with general contractors and truck drivers. Her clients appreciate her knowledge and her presence at their shows. The TAC office appreciates her just as much in the office.
Be sure to check back in for our next article about Transit Air Cargo General Manager and On-Site Field Representative, Robert Sottosanti.
